SureCare Sheffield
Office C, The Hope Centre, Bernard Road, Sheffield, S2 5BQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2023.
- Supports: older people (65+), physical disabilities, sensory impairment and adults under 65
- Local authority: Sheffield
- Registered manager: Jordan Winifred Stokes
- Run by: High Peaks Care Ltd
The inspection record
Rated Good overall. Report published 22 December 2025.
“Date of assessment: 23 November to 18 December 2025. SureCare Sheffield is a care at home service providing personal care and support to adults of all ages some of whom were living with dementia and/or physical disabilities. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of this assessment there were 31 people receiving care and support. This was the first assessment of the service and we reviewed all key questions and quality statements. The outcome of this assessment was a rating for the service. The service supported some people with a learning disability but their primary care needs were not their learning disability, they required care and support in relation to age-related health conditions. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted and we were assured the service provided safe and effective care and support.”
“The provider had a proactive and positive culture of safety, based on openness and honesty. There were processes in place to review and analyse accidents incidents to identify learning and improvement. The provider shared concerns about safety quickly and appropriately. The provider had clear policies and processes in place to keep people safe from the risk of harm or abuse. People told us their care was safe. People's care plans and risk assessments were detailed and reflected their individual needs. They enabled people’s care to be delivered safely. Medicines were administered safely by appropriately trained and competent members of staff. The management team carried out regular reviews and audits of medication processes.”
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“People’s care plans were person-centred and detailed how they preferred their care to be delivered. The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider supported people to access appropriate care and support services in the local community. There were good relationships and communications with health and care professionals. The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.”
“The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us the care and support they received was tailored to their needs. People said they felt in control and their choices were respected. The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.”
“The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Members of staff involved people in decisions about their care and told them what had changed as a result. The provider had effective systems and processes to help ensure people knew how to give feedback about their care and support, including how to raise any concerns or issues. The provider had effective processes and systems in place to help ensure people were able to access the resources they needed and live their lives as they chose, without discrimination.”
“The provider had a clear vision for their service which focussed on a person-centred approach and the provision of tailor-made care and support for people. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider valued diversity in their…”
Frequently asked questions
What services does SureCare Sheffield provide?
SureCare Sheffield is registered with the Care Quality Commission to provide personal care.
Which local authority is SureCare Sheffield registered in?
SureCare Sheffield is registered in the Sheffield local authority area.
What is SureCare Sheffield's CQC rating?
SureCare Sheffield is rated Good by the Care Quality Commission (report published 22 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-15197655178.
Who is the registered manager at SureCare Sheffield?
The registered manager is Jordan Winifred Stokes.
Who owns SureCare Sheffield?
SureCare Sheffield is operated by High Peaks Care Ltd.
When was SureCare Sheffield last inspected?
The Care Quality Commission published its latest report on SureCare Sheffield on 22 December 2025.
Where is SureCare Sheffield located?
SureCare Sheffield is located in Sheffield, United Kingdom.
When did SureCare Sheffield register with CQC?
SureCare Sheffield first registered on 13 April 2023.
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Location
Home-care agencies near Sheffield
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Badges & awards
Information disclaimer. Information regarding SureCare Sheffield is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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