Sunderland

“Staff spoke very positively about working at the service and the people they cared for. Staff knew the care and support needs of people they supported, but improvements were needed to care records to reflect the person-centred care provided by staff. People received effective care and were supported to ensure their health care needs were met. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were supported to take risks to improve their quality of life. Systems were in place to protect people and ensure their safety. However, some improvements were needed to medicine management to ensure they were managed safely. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns.”

“The provider investigated incidents thoroughly. Staff received training and regular appraisals to maintain high-quality care. Whilst the majority of the systems in place to monitor the quality and safety of the service were effective, some improvements were required to the oversight of medicines and care records. Staff and leaders demonstrated a listening culture and were open to learning and improvements.”