Sugarman Health and Wellbeing – Liverpool

“Sugarman Health Wellbeing - Liverpool provides personal care to people with a learning disability, autistic people and those who require support with their mental health within their own homes. The assessment was announced as we needed to ensure a member of the management team was available to support the inspection. This assessment was prompted by information we held about this service. As part of our assessment, we undertook on-site visits on 5, 15, 19 and 21 March 2024. We assessed 9 quality statements under the Safe, Effective, Caring, Responsive and Well-Led key questions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We checked during the assessment whether the provider was following this guidance.”

“There were systems and processes in place to keep people safe. Safeguarding referrals were made where required and accidents and incidents were recorded. There were enough staff support people and they were recruited to the service safely. However, some people told us they received inconsistent support from some staff members. Staff received a range of mandatory training both online and face to face. However, the face to face training for some staff was out of date. Risks to people were managed safely, although there were at times, some inconsistencies in people's care plans. People's needs were assessed and reviewed regularly and their rights were respected. People gave mixed feedback on people having Independence, choice and control over their care. Governance and quality monitoring at the service was effective.”