St Anne’s Community Services – York DCA

“The rating for this ASG has improved to Good. There were systems in place to ensure people received the care and support they needed. The provider had worked to improve support plans and risk assessments, and these gave staff the information they needed. Staff were knowledgeable about the people they supported and delivered care in line with people’s preferences. People were safeguarded from the risk of harm or abuse. There was a new management team who had worked to make systems more robust. Quality assurance audits and new checks were in place, but more time was needed to demonstrate the consistency and effectiveness of these systems. Further changes of management were due to take place so improvement was needed in relation to the consistency of leadership. There were also some recruitment and staffing challenges, which the provider was working to address.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make judgements about services supporting people with a learning disability and autistic people. The provider was working in line with these principles.”