SSA Quality Care
5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury, Buckinghamshire, HP19 8DP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2014.
- Supports: older people (65+), people with dementia, physical disabilities, mental health conditions and adults under 65
- Local authority: Buckinghamshire
- Registered manager: Tafadzwa Kafesu
- Run by: SSA Quality Care Limited
The inspection record
Rated Requires improvement overall. Report published 19 August 2025.
“The dates of assessment were from 7 July 2025 to 25 July 2025. We visited the office on 7 July 2025 and 15 July 2025. The assessment was commenced due to emerging concerns about the quality of the service. SSA Quality Care is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 125 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was also registered for supported living services but was not providing anyone with this support at the time of our assessment.”
“The overall rating at this assessment is requires improvement. We identified 1 breach of the legal regulation in relation to good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not routinely managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed or person-centred.”
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“There was a registered manager in post. The provider worked mainly with 2 local authorities, who commissioned their services. Additionally, they supported a number of people who funded their own care.”
“Feedback from staff was positive and they told us they felt supported. Comments included, “Colleagues and managers often say thank you, which makes a difference,”and “I do feel valued and treated well at work. My manager is approachable and supportive, and I feel comfortable speaking up if I have any concerns or need help.”We found the provider and registered manager responsive to our feedback throughout the course of the inspection.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 3 March 2023, rated Good
Inspected 29 January 2020, rated Good
Inspected 15 June 2017, rated Good
Inspected 17 February 2015, rated Good
Frequently asked questions
What services does SSA Quality Care provide?
SSA Quality Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is SSA Quality Care registered in?
SSA Quality Care is registered in the Buckinghamshire local authority area.
What is SSA Quality Care's CQC rating?
SSA Quality Care is rated Requires improvement by the Care Quality Commission (report published 19 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-1805501466.
Who is the registered manager at SSA Quality Care?
The registered manager is Tafadzwa Kafesu.
Who owns SSA Quality Care?
SSA Quality Care is operated by SSA Quality Care Limited.
When was SSA Quality Care last inspected?
The Care Quality Commission published its latest report on SSA Quality Care on 19 August 2025.
Where is SSA Quality Care located?
SSA Quality Care is located in Aylesbury, United Kingdom.
When did SSA Quality Care register with CQC?
SSA Quality Care first registered on 16 December 2014.
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Home-care agencies near Aylesbury
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Information disclaimer. Information regarding SSA Quality Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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