Sparrow Health Care Ltd
26 Alexandra Road, Farnborough, GU14 6DA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2022.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and substance misuse
- Local authority: Hampshire
- Registered manager: Vasskicki Musa
- Run by: Sparrow Health Care Ltd
The inspection record
Rated Requires improvement overall. Report published 30 September 2025.
“The assessment site visit took place on 17 June 2025. Sparrow Health Care is a home care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of the assessment, the service was supporting 42 people with 2 people in receipt of the regulated activity of personal care. The inspection was carried out due to concerns regarding the managerial oversight of the service and how risks to people’s safety were being managed. The provider’s nominated individual and registered manager of Sparrow Health Care are the same person. They are referred to as the provider throughout this report.”
“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was not fully aware of this guidance and had not ensured it was known to staff and embedded into practice.”
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“Risks to people were not always fully assessed, and risk assessments were not consistently completed or detailed. Medicines were not always managed safely, and staff did not always complete records in relation to medicines administration and recording. Accidents and incidents were not always reported in detail and were not used to inform learning. Safeguarding concerns were not reported in line with guidelines and information requested to support safeguarding investigations was not provided in a timely manner.”
“Staff were not recruited safely as checks on their suitability and eligibility to work in the UK had not always been completed. Records to confirm staff had received a full induction, training and supervision were not maintained.”
“The provider’s governance systems had not been effective in identifying or addressing the areas for improvement we found during this assessment. The provider did not complete audits of the service and had not implemented an action plan to address shortfalls they were aware of. The provider told us they had recognised the need to expand the management team to ensure better oversight of the service. Staff had been recruited into senior positions although had not fully established how their roles would work together.”
“The service was in breach of 5 legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, good governance, staffing and safe recruitment. Following the inspection we issued warning notices highlighting the improvements the provider needed to make in relation to safe recruitment systems and governance. We have also asked the provider for an action plan in response to the concerns found at this assessment.”
“Despite these concerns, people and their relatives told us they were very happy with the service they received and felt they were supported well. There was evidence of other professionals being involved in people’s care and support. Staff told us they were supported by the provider and felt the provider was approachable and open in their approach.”
Frequently asked questions
What services does Sparrow Health Care Ltd provide?
Sparrow Health Care Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Sparrow Health Care Ltd registered in?
Sparrow Health Care Ltd is registered in the Hampshire local authority area.
What is Sparrow Health Care Ltd's CQC rating?
Sparrow Health Care Ltd is rated Requires improvement by the Care Quality Commission (report published 30 September 2025). The full CQC inspection report is available at cqc.org.uk/location/1-13734115745.
Who is the registered manager at Sparrow Health Care Ltd?
The registered manager is Vasskicki Musa.
When was Sparrow Health Care Ltd last inspected?
The Care Quality Commission published its latest report on Sparrow Health Care Ltd on 30 September 2025.
Where is Sparrow Health Care Ltd located?
Sparrow Health Care Ltd is located in Farnborough, United Kingdom.
When did Sparrow Health Care Ltd register with CQC?
Sparrow Health Care Ltd first registered on 18 August 2022.
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Home-care agencies near Farnborough
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Information disclaimer. Information regarding Sparrow Health Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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