Social Care Reablement

“People were protected and kept safe. There were effective systems in place to safeguard people from abuse. Staff knew how to recognise and report safeguarding concerns and were confident these would be acted on appropriately. A staff member said, “If we have concerns about anyone they are straight on it.” Accidents and incidents were monitored and investigated appropriately. Lessons learnt were shared with staff to prevent them from happening again. Staff identified and managed risks whilst ensuring people maintained their independence and quality of life. Where staff identified additional support or equipment was needed to reduce risk, this was actioned.”

“People were supported by enough staff who had the skills and knowledge to support them safely. The service had a safe staff recruitment system. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff said, “Our training is very good, lots of training to keep us up to date” and “The training I have received is excellent.” The registered manager told us they had planned training in additional areas such as mental health, dementia, and end of life. Medicines were administered safely and there were systems in place to ensure the environment was safe.”

“People’s needs were assessed before they began to use the service and regularly reviewed. People were involved in decisions about their care. Their views were listened to when assessments were carried out. Each person had a reablement plan with goals to support them to regain their independence.Staff worked with a range of health professionals to ensure people’s needs were met. This included GPs, nurses, and occupational therapists. Staff raised concerns about people’s health quickly. They worked with all agencies involved in people’s care for the best outcomes.”

“Staff told us they respected people’s choices and values and were respectful when providing care in their homes. Staff supported people to maintain as much independence as possible. A staff member said, “I get a real fulfilment out of it, seeing clients becoming independent through our help and expertise and they appreciate it.” A health professional said, “Staff consistently appear to treat people with dignity, respect, and compassion. They provide person-centred support and encourage individuals to be actively involved in decisions about their care and reablement goals.””

“People’s care was provided in a person-centred way. Care records contained a good level of detail. People received care from a consistent staff team who knew them well. People had the opportunity to share their views and give feedback during visits, spot checks, care reviews, and surveys. People and relatives told us they felt able to raise any issues or concerns. For example, where the service had received a complaint, this had been thoroughly investigated, action was taken and lessons learned. Staff and the management team understood people had a right to be treated equally, fairly, and to receive care and support that met their specific needs.”

“The service had clear vision and values, which focussed on…”