Snowflake Healthcare Ltd
Office 62E, Ocean Village Innovation Centre, Ocean Way, Southampton, SO14 3JZ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Southampton
- Registered manager: Hazvineyi Patience Kapuya
- Run by: Snowflake Healthcare Ltd
The inspection record
Rated Good overall. Report published 7 April 2025.
“Date of inspection: 3 February to 21 February 2025. Snowflake is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 6 people were receiving support with personal care. This inspection was triggered by information we held about the service and to provide a first rating of the service.”
“Staff knew people well and received appropriate training and support. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have.”
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“The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed.”
“Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing their care plans and setting out how they wanted to receive care. People had been supported to express their wishes about future care needs.”
Frequently asked questions
What services does Snowflake Healthcare Ltd provide?
Snowflake Healthcare Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Snowflake Healthcare Ltd registered in?
Snowflake Healthcare Ltd is registered in the Southampton local authority area.
What is Snowflake Healthcare Ltd's CQC rating?
Snowflake Healthcare Ltd is rated Good by the Care Quality Commission (report published 7 April 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14683672352.
Who is the registered manager at Snowflake Healthcare Ltd?
The registered manager is Hazvineyi Patience Kapuya.
When was Snowflake Healthcare Ltd last inspected?
The Care Quality Commission published its latest report on Snowflake Healthcare Ltd on 7 April 2025.
Where is Snowflake Healthcare Ltd located?
Snowflake Healthcare Ltd is located in Southampton, United Kingdom.
When did Snowflake Healthcare Ltd register with CQC?
Snowflake Healthcare Ltd first registered on 27 January 2023.
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Home-care agencies near Southampton
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Information disclaimer. Information regarding Snowflake Healthcare Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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