Short Term Assessment & Reablement Team (START – London Borough of Sutton)
Civic Offices, St Nicholas Way, Sutton, Surrey, SM1 1EA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2014.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
- Local authority: Sutton
- Registered manager: Lynne Brown
- Run by: London Borough of Sutton
The inspection record
Rated Good overall. Report published 8 December 2025.
“This assessment took place between 4 November and 13 November 2025. The service specialises in providing short term personal care and therapy to people living in their own homes following a discharge from hospital. Some people may also be referred to the service by local health and social care partners or charities where a need for short term care and/or therapy had been identified. At the time of this assessment, 114 people were receiving personal care from the service.”
“We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“This assessment was carried out due to the length of time since our last rating. We reviewed 8 quality statements related to 4 key questions, ‘Is the service safe, effective, caring and responsive?”
“Systems were in place to protect people from risk of abuse. Identified risks to people were managed well. Staff were provided with relevant training to help them meet people’s needs. This was refreshed at regular intervals to make sure staff stayed up to date with current guidance and practice. Staff were supported by managers to continuously learn and improve in their role. There were enough staff to meet people’s needs. Recruitment practice was safe, and only suitable staff were employed by the service to care for, and support people.”
“People were involved in assessments of their needs and received care and support based on these needs. Staff made sure people understood their care and support so that they could give their consent to this. People’s care and support was reviewed regularly to ensure this was continuing to meet their needs.”
“People were supported to have choice and control and to maintain their independence with the activities of daily living. Staff understood people’s rights and how these should be met.”
Older reports from the CQC's previous inspection approach
Inspected 4 March 2019, rated Good
Inspected 1 August 2016, rated Good
Frequently asked questions
What services does Short Term Assessment & Reablement Team (START – London Borough of Sutton) provide?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Short Term Assessment & Reablement Team (START – London Borough of Sutton) registered in?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) is registered in the Sutton local authority area.
What is Short Term Assessment & Reablement Team (START – London Borough of Sutton)'s CQC rating?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) is rated Good by the Care Quality Commission (report published 8 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-1775050303.
Who is the registered manager at Short Term Assessment & Reablement Team (START – London Borough of Sutton)?
The registered manager is Lynne Brown.
Who owns Short Term Assessment & Reablement Team (START – London Borough of Sutton)?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) is operated by London Borough of Sutton.
When was Short Term Assessment & Reablement Team (START – London Borough of Sutton) last inspected?
The Care Quality Commission published its latest report on Short Term Assessment & Reablement Team (START – London Borough of Sutton) on 8 December 2025.
Where is Short Term Assessment & Reablement Team (START – London Borough of Sutton) located?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) is located in Sutton, United Kingdom.
When did Short Term Assessment & Reablement Team (START – London Borough of Sutton) register with CQC?
Short Term Assessment & Reablement Team (START – London Borough of Sutton) first registered on 3 December 2014.
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Information disclaimer. Information regarding Short Term Assessment & Reablement Team (START – London Borough of Sutton) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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