SentriCare

“Risk assessments and care plans were in place and medicines administration systems meant people received the right support. People received their care at the right time by qualified and suitably recruited staff. People were safeguarded from abuse and there were systems in place to learn when things went wrong. People received care in their preferred way and were involved in planning their care and support with regular reviews of the process. The principles of The Mental Capacity Act 2005 were followed by staff and people were supported to have the care they needed to maintain their independence. Staff were kind and caring to people and treated them with respect whilst maintaining their dignity and privacy. The provider had systems in place to ensure the culture of the service and staff was viewed positively by people using the service. Systems in place ensured staff maintained their skills and followed policies to deliver safe and effective care and support.”