Royle Care Limited
The Annex, 121 London Street, Reading, Berkshire, RG1 4QA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2013.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and substance misuse
- Local authority: Reading
- Registered manager: Ben Royle
- Run by: Royle Care Limited
The inspection record
Rated Requires improvement overall. Report published 10 November 2025.
“Date of Assessment: 23rd July 2025 to September 5th, 2025. The service is a Domiciliary Care Agency registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. We carried out a responsive assessment to consider concerns raised in relation to late, missed calls, carer behaviour and lack of responsiveness to complaints. We found the provider in breach of 2 legal regulations relating to complaints and informing CQC of events they were required to notify to us.”
“At the time of the inspection the service supported 43 people with personal care. The service provided safe care, and people were protected from the risk of abuse. Staff understood and managed risks. Staff were recruited safely, were appropriately trained and received support and supervision. People’s needs were assessed taking account of people’s communication, personal and health needs. People were supported to be independent and have choice and control over their lives. People were treated as individuals and staff treated them with kindness, compassion, and dignity. Medicines were managed safely. People received their medicines as prescribed by staff who were trained and assessed as competent to do so.”
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“The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams as required. People were treated as individuals and staff treated them with kindness, compassion, and dignity.”
“Several people told us that staff were sometimes late to their calls and that they were not always contacted by the office to let tell them know the carer would be late and sometimes staff did not stay the entire length of the call. This feedback was given to the provider who put in place measures to increase the monitoring of the electronic call monitoring system. This will inform the office if a carer has not logged on at a call within 30 minutes of the allocated call time. The provider also increased the number of unannounced checks of care calls to monitor the quality of the care and the length of time the staff member is at the call. We found no evidence of missed calls.”
“The provider had quality monitoring systems in place, but they lacked detailed information to identify themes and drive improvement. The provider was in the process of developing more robust and detailed auditing tools. The provider was not always knowledgeable about their regulatory responsibilities regarding submitting notifications to the CQC and did not always submit notifications to the CQC when required. Some people told us that when they had made a complaint, they did not receive a response within the timescales of the providers complaints policy and they had not received a full response to their complaint. The provider incidents and safeguarding records showed limited details of the investigation, actions taken, outcome and lessons learnt.”
“The registered manager was visible and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team.”
“We have asked the provider for an action plan in response to the findings and to enable us to monitor the service.”
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Older reports from the CQC's previous inspection approach
Inspected 13 January 2021, not rated
Inspected 15 April 2019, rated Good
Inspected 18 October 2016, rated Good
Frequently asked questions
What services does Royle Care Limited provide?
Royle Care Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Royle Care Limited registered in?
Royle Care Limited is registered in the Reading local authority area.
What is Royle Care Limited's CQC rating?
Royle Care Limited is rated Requires improvement by the Care Quality Commission (report published 10 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-636151981.
Who is the registered manager at Royle Care Limited?
The registered manager is Ben Royle.
When was Royle Care Limited last inspected?
The Care Quality Commission published its latest report on Royle Care Limited on 10 November 2025.
Where is Royle Care Limited located?
Royle Care Limited is located in Reading, United Kingdom.
When did Royle Care Limited register with CQC?
Royle Care Limited first registered on 25 February 2013.
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Information disclaimer. Information regarding Royle Care Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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