Royal Mencap Society – Domiciliary Care Services and Shared Lives – West London

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“The service is also registered with the Care Quality Commission (CQC) as a shared lives scheme and home care agency. We have undertaken a separate assessment of the shared lives provision, details of which can be found on the CQC website at www.cqc.org.uk. The providers home care service remains dormant.”

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“Who the service is for”

“This is a specialist service for people with a learning disability and/or autistic people.”

“We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people received respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Key findingsWe carried out this assessment between 29 September and 6 October 2026.”

“This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“This supported living service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.”

“The registered manager promoted an open and transparent culture where people, staff and others felt confident to raise safety concerns and report incidents. Concerns and incidents were thoroughly investigated, and learning was shared across the staff team to support continuous improvement and help keep people safe.”

“The registered manager and staff understood their responsibilities to safeguard people from abuse and knew how and when to report concerns to the relevant people and agencies. A community-based care professional told us, “My clients are kept very safe by staff who work for this provider. I am confident the managers and staff would deal appropriately with any allegations of abuse or neglect. In my experience, the provider takes safeguarding responsibilities seriously, responds promptly to concerns and acts when safeguarding issues arise, follows the appropriate procedures, and works openly with external professionals.” A staff member added, “I would immediately report any abuse I might witness to a manager. I am confident they would let the right local authority safeguarding team and CQC know about the incident, and the police if necessary.””

“People were supported to give informed consent. Staff had a clear understanding of the mental capacity act 2005 (MCA) and gained permission before providing any care. Capacity and decision-making arrangements were well documented in care records, and people confirmed they were involved in daily choices, and their consent was always sought. Both managers and staff had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) training, and the provider was working in accordance with the principles of the MCA”

“Risks to people had been assessed, and staff had access to current information and guidance to manage these effectively while promoting people's safety and wellbeing. A community-based care professional told us, “Staff demonstrate a good understanding of the risks faced by the individuals they support and take appropriate steps to prevent or manage those risks”. A staff member added, “Each person we support has risk management plans in place which make it clear what…”