Riseup Healthcare Ltd

“Date of assessment: 01 to 15 June 2026. Riseup Healthcare Ltd is a domiciliary care agency providing personal care to adults of all ages wo may be living with dementia, a sensory impairment, a physical disability or a learning disability. We undertook this comprehensive assessment in response to concerns relating to risk management. We last assessed this service in July 2025 where it was rated good. At this assessment, the rating has changed to requires improvement and we found 2 breaches to regulations. These related to safe care and treatment and governance. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Whilst we found risk was being managed in practice, associated records were poor and failed to consistently identify, manage, mitigate, and review people’s individual risks. Although we found no harm had occurred to people, it had placed them at potential risk of harm occurring. Furthermore, whilst staff knew people’s needs and provided thoughtful person-centred care, the provider had failed to ensure records reflected this. People’s needs had not been consistently holistically assessed as required by regulations and the provider’s own policies. People told us their needs were reviewed on a regular basis, along with outcomes which were consistently positive for people, however records did not always demonstrate this.”