Rings Homecare Greater Manchester

“Date of assessment 10 May 2024 to 14 May 2024. The assessment was prompted by information we received about the provider's licence for sponsoring visas for international staff. We assessed 15 quality statements and found a good standard of care was being provided. Rings Homecare Greater Manchester, is a domiciliary care service, registered to provide personal care to people living in their own homes. At the time of this assessment 32 people received personal care. People and their relatives told us safe care was provided by staff who knew people well and staff wore personal protective equipment (PPE) as required. Staff were recruited safely; pre-employment checks were completed to ensure applicants were of suitable character to work with vulnerable people. People and relatives spoke positively about the timeliness of care visits and the continuity of care and carers. Medicines were managed safely. Staff received enough training, supervision and support to carry out their roles safely and effectively. The provider had an up to date safeguarding policy and the registered manager followed the local authority reporting guidance. Staff received training in safeguarding and knew how to report any concerns. The provider learned from incidents and followed the duty of candour when things had gone wrong. The provider worked closely with the local authority to support people; they told us the registered manager was open and transparent and was helping to drive improvements. Care plans had risk assessments which were specific to each person. People and relatives were involved in care planning and completed surveys about care quality. The providers' audits captured information about actions and improvements as well as accident, incident and safeguarding records. There was evidence within care files of care reviews being completed.”