Richmond Village Aston on Trent DCA

“This inspection was carried out due to the age of the previous rating.”

“People were supported to be safe. Care plans were person-centred and contained the information required for staff to provide safe care. People’s needs were assessed before they used the service. People’s care needs and any associated risks were assessed and actions taken to help manage these. Systems were in place to ensure medicines were administered safely. Staff knew how to recognize and report safeguarding concerns within the organisation and externally.The service worked well with other healthcare professionals, escalating any health concerns to the relevant agencies appropriately.”

“Staff understood what actions to take where people’s needs changed. Leaders valued their staff team and worked to support their well-being. Staff were recruited safely through robust pre-employment checks to ensure their suitability for the role. Staff told us they could approach the management team when they needed support, and they received regular supervisions and felt able to speak up.”

“The service had effective governance systems in place and leaders continuously looked at ways to improve the service. There was a positive learning and improvement culture which promoted and ensured good outcomes for people.”