Riann Care
30 Station Road, Netley Abbey, Southampton, SO31 5AF · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2013.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Hampshire
- Registered manager: Lorraine Ive
- Run by: Riann Care Ltd
The inspection record
Rated Requires improvement overall. Report published 7 October 2026.
“Date of assessment: 20 May to 05 June 2026. The service is a care at home service. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 25 people with personal care.”
“We carried out this assessment in response to a review of information held about the service. At this inspection we found breaches of the regulations relating to safe care and treatment and good governance.”
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“The provider did not always fully assess or mitigate risks to people, medicines were not always managed safely, and lessons were not always learned when things went wrong to reduce the risk of recurrence. Governance processes were not effective, which meant shortfalls were not always identified or acted on.”
“The provider had a person-centered approach, treated people with kindness and compassion and staff knew people well and treated them as individuals. People were involved in their care and felt able to speak up. Leaders and staff were passionate about their roles and spoke about people fondly and with compassion.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 31 August 2023, rated Good
Inspected 29 September 2022, rated Requires improvement
Inspected 30 January 2018, rated Good
Inspected 20 November 2015, rated Good
Frequently asked questions
What services does Riann Care provide?
Riann Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Riann Care registered in?
Riann Care is registered in the Hampshire local authority area.
What is Riann Care's CQC rating?
Riann Care is rated Requires improvement by the Care Quality Commission (report published 7 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1052203736.
Who is the registered manager at Riann Care?
The registered manager is Lorraine Ive.
Who owns Riann Care?
Riann Care is operated by Riann Care Ltd.
When was Riann Care last inspected?
The Care Quality Commission published its latest report on Riann Care on 7 October 2026.
Where is Riann Care located?
Riann Care is located in Southampton, United Kingdom.
When did Riann Care register with CQC?
Riann Care first registered on 4 November 2013.
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Location
Home-care agencies near Southampton
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Information disclaimer. Information regarding Riann Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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