Raychantpat Company Limited

“People had personal and environmental care plans and risk assessments in place. Staff followed safeguarding procedures and demonstrated an understanding of how to raise concerns both internally and externally. There were systems to review incidents and accidents. Staff received induction, training andsupervision. Recruitment processes were safe. No concerns were raised around infection control or medicines management.”

“People’s needs were assessed, and care was delivered in line with these needs. People’s care needs were monitored, and concerns were escalated as needed. People and their relatives spoke positively about the kind and caring nature of staff. Staff shared the providers goal of providing high quality, person-centred care. One staff member said, “I respect people’s dignity and the clients wishes. Making sure that all the care I give to the client is chosen by them.””

“There were systems in place to monitor the quality and safety of the service. The provider worked well with other healthcare professionals, and we received positive feedback. The provider has a vision for the service and staff understood this. All staff were very positive about their employment at the service and the support they received from the provider.”