Radfield Home Care Chingford & Loughton

“Radfield Home Care Chingford Loughton provides care and support to people living in their own homes. Not everyone using Radfield Home Care Chingford Loughton received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location. At the time of the assessment, the service was supporting 10 people.”

“This assessment was carried out by an inspector. We looked at 33 quality statements as part of this assessment. We gave the service 24 hours’ notice of this assessment. This was because we wanted to make sure someone would be available to support us with the assessment. The site visit was carried out on 16 December 2025. We gathered further information remotely from the service such as policies and training records. We also spoke to people who used the service, relatives of people that used the service and staff as part of this assessment to seek their views about the service.”

“People felt safe when staff supported them. Safeguarding systems were in place to ensure people were safeguarded from abuse. Staff received key training to perform their roles effectively. Risk assessments were in place to ensure people received safe care. Medicines were being managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems were in place to ensure staff attended care visits on time. Safe recruitment systems were in place to ensure staff can work with vulnerable people.”

“Staff were caring and kind when supporting people. People had choices and were supported to be independent. People’s privacy and dignity was respected. Care plans were person centred to ensure people received personalised care.”

“Quality assurance systems were in place. Feedback was sought from people, relatives and staff to ensure there was a culture of continuous improvement. Staff were positive about working at the service and were supported by the management team.”