Radfield Home Care Bromley, Orpington & Beckenham

“People were involved in assessments of their needs. Their care plans were regularly reviewed to take account of changes in needs and preferences. Care was based on latest evidence and good practice. Staff worked with agencies involved in people’s care for the best outcomes. Staff ensured people understood their care plans to enable them to give informed consent.”

“People were treated with kindness and compassion. Staff protected privacy and dignity and respected people’s choices. They supported people to maintain valued relationships and participate in community activities. Staff provided flexible support to people in accordance with their wishes. The provider supported staff wellbeing.”

“People were involved in planning and making decisions about their care. The service provided information they could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The service worked to reduce inequalities through staff training, information, and feedback.”

“Managers and staff had a shared vision and culture focused on putting people first. Managers were knowledgeable and supportive. Staff felt able to give feedback and were treated equally. Staff understood their roles and responsibilities. Managers worked with the local community. There was a culture of continuous improvement.”