QH Care Services Limited

“People were involved in assessments of their needs and received care centred on them and their individual needs, including those related to their protected equality characteristics. People’s care and risk management plans were reviewed regularly with them, to ensure these remained safe and effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent.”

“People were treated well by staff. They were supported to have choice and control and to maintain their independence. They also received information in line with their needs and preferences. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met.”

“The service was led by an experienced manager. People and staff were encouraged to raise concerns in confidence, and these were listened to and acted on. Staff were valued and supported with their wellbeing. Governance systems were used effectively to help the manager identify any shortfalls and areas for improvement at the service. There was a culture of learning, inclusivity and partnership working at the service, focused on supporting people to achieve positive outcomes.”