Profad Care Agency Limited

“At our last inspection the service was in breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Improvements were found during this assessment, and the provider was no longer in breach of this regulation.”

“At our last inspection the service was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Although some improvements were found at this assessment, the provider remains in breach of this regulation.”

“There were systems and processes in place to ensure the safety and quality of the service. The provider had oversight of the service to help to ensure improvement in people’s care and risks to people were mitigated.”

“We were not assured that people consistently received their medicines as prescribed; however, the registered manager took steps to amend this during this assessment”

“Safe recruitment practices were in place, however this could be further improved, for example ensuring all referee email details had been verified.”

“Systems were in place to protect people from the risk of abuse. Staff understood how to keep people safe and how to report concerns. The registered manager promoted a positive culture that supported choice and independence. People’s social, cultural and religious needs were met.”

“The management team worked in partnership with other professionals to ensure good outcomes for people.”

“Staff received regular supervision and appraisals and felt supported by the manager. People and their relatives were invited to give feedback on care and received regular reviews.”

“The last rating for this service was requires improvement (published 13 February 2023). At this assessment we found the provider remained in breach of regulation 17, although improvements had been made, the service remains requires improvement.”