Profad Care Agency Limited

“At our last inspection the service was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Improvements were found at this assessment and the provider was no longer in breach of this regulation.”

“Staff now assessed and mitigated risks. Care plans now guided safe practice. People were more confident staff would arrive as expected and knew how to safely support them. Staffing levels met the needs of people. People were involved in individual assessments and decisions about their care. Staff involved those important to people in decisions for people’s best interests where they did not have capacity. People received medicines as prescribed by staff who were trained and assessed as competent to do so. Effective quality monitoring systems were in place to identify and learn lessons from incidents and when things went wrong. There was an effective management structure in place to monitor the quality the care and to drive improvements. People knew how to give feedback and were confident the provider took it seriously and acted on it. Managers and care coordinators were visible, knowledgeable and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team.”