Premier Care Limited – Salford Homecare Branch

“Premier Care – Salford Homecare Branch is a domiciliary care service who provide care and support to over 300 people living in their own accommodation within the Salford area. Premier Care is the main provider for the local authority in 4 of the 5 areas of Salford which are Swinton & Walkden, Little Hulton, Broughton and Ordsall.”

“At our last inspection of the service in May 2023, we identified breaches of regulations 9 regarding Person Centred Care and 17 in relation to good governance. This was because People's care visits were not always completed in line with the agreed times as stated on their assessment, care plan and/or visit schedule and people's carer preferences were not always respected. There was also a lack of systems and processes in place to monitor the safety and quality of service provision, identify issues and ensure actions and regulatory requirements were addressed in a timely way.”