Premier Care Blackburn Branch

“Care plans were person centred and contained a good amount of detail so that staff knew people's needs and preferences. This was an improvement following the last inspection and the service was no longer in breach of the legal regulation. Staff had completed a number of relevant training courses recently which they commented had improved their knowledge and skills. Staff enjoyed their jobs and were committed to meeting people's needs effectively.”

“The manager listened to staff and people well, and there were processes to ask people for their feedback. The service had access to a specialist health team at provider level that could support and guide staff to help manage people's complex health needs.”

“There were robust governance procedures in place, and managers were aware of risk. Staff felt confident about raising issues and felt they would be listened to. Improvements had been made following the last inspection around following policies, and managers were better at monitoring performance and outcomes; the service was no longer in breach of the legal regulation. The manager conducted audits and took action to make improvements when required.”