Pleasant Valley Care Shropshire Branch
The Fort, Artillery Business Park, Oswestry, SY11 4AD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2020.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, mental health conditions, adults under 65, children, substance misuse and eating disorders
- Local authority: Shropshire
- Registered manager: Keonyemenu Chileobi Akpoteni
- Run by: Pleasant Valley Care Limited
The inspection record
Rated Requires improvement overall. Report published 11 June 2026.
“Date of Assessment: 8 – 30 April 2026.”
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“The service is a care at home service providing support to adults of all ages living with dementia, nursing needs, mental health conditions and physical disabilities. At the time of our inspection, 7 people were being supported with the regulated activity of personal care.”
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“The provider was in breach of the legal regulations relating to staffing and good governance.”
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“People were supported by staff who were not always trained or recruited safely. Whilst people provided positive feedback regarding the care given by staff, safe recruitment practices were not followed. The provider could not demonstrate all staff were suitable, skilled or adequately trained to carry out their roles. Additionally, the provider did not demonstrate an open and transparent approach during the assessment process. Information requested by the Care Quality Commission (CQC) regarding the people they supported, and the staff employed was not accurate. Whilst the registered manager acknowledged they had provided inaccurate information part way through the assessment; this lack of transparency may have placed people at risk of unsafe care had we not identified who they supported through the records we viewed.”
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“Staffing contingency arrangements were insufficient to ensure people received support when their usual carer was unavailable. People sometimes received support from temporary carers employed by the service or relatives covered their care calls. Whilst this meant care provision was not always effective, the provider had managed the expectations of people and their relatives, and they had consented to this.”
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“Minimal systems were in place to check the quality of the service so the provider could not be assured they were identifying concerns to be able to drive improvement.”
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“People had assessments of their care needs, but these were inconsistent in their quality. Where they had been completed in full, they were thorough, holistic and person centred.”
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“Care calls were not always on time, but sufficient time was allocated to meet people’s needs. Care provision was person centred and focused on meeting people’s care needs in the way they wanted. The provider was proactive in amending care packages if needed to meet people’s needs as they wanted.”
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“People were supported by staff who respected their privacy and dignity and promoted their independence. Despite gaps in their training, staff were knowledgeable about people’s needs and spent time getting to know people to deliver person centred care.”
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“Despite the initial lack of transparency, the registered manager was knowledgeable and passionate about the role they had and understood where there were shortfalls in care provision. They had developed an action plan to drive improvements, but this had not yet been implemented.”
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“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”
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“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Frequently asked questions
What services does Pleasant Valley Care Shropshire Branch provide?
Pleasant Valley Care Shropshire Branch is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Pleasant Valley Care Shropshire Branch registered in?
Pleasant Valley Care Shropshire Branch is registered in the Shropshire local authority area.
What is Pleasant Valley Care Shropshire Branch's CQC rating?
Pleasant Valley Care Shropshire Branch is rated Requires improvement by the Care Quality Commission (report published 11 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-9887731740.
Who is the registered manager at Pleasant Valley Care Shropshire Branch?
The registered manager is Keonyemenu Chileobi Akpoteni.
Who owns Pleasant Valley Care Shropshire Branch?
Pleasant Valley Care Shropshire Branch is operated by Pleasant Valley Care Limited.
When was Pleasant Valley Care Shropshire Branch last inspected?
The Care Quality Commission published its latest report on Pleasant Valley Care Shropshire Branch on 11 June 2026.
Where is Pleasant Valley Care Shropshire Branch located?
Pleasant Valley Care Shropshire Branch is located in Oswestry, United Kingdom.
When did Pleasant Valley Care Shropshire Branch register with CQC?
Pleasant Valley Care Shropshire Branch first registered on 17 November 2020.
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Location
Home-care agencies near Oswestry
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Information disclaimer. Information regarding Pleasant Valley Care Shropshire Branch is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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