PHH Care Ltd
Unit 10, Edison Workspace, 52 Edison Road, Aylesbury, HP19 8TE · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2023.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, mental health conditions, adults under 65 and children
- Local authority: Buckinghamshire
- Registered manager: Chisomo Emma Jumbe
- Run by: PHH Care Ltd
The inspection record
Rated Requires improvement overall. Report published 2 September 2026.
“Date of Assessment: 6 July 2026 to 5 August 2026. PHH Care Ltd is a domiciliary care agency which provides personal care to people in their own homes.”
“CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 21 people were in receipt of the regulated activity personal care.”
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“We found 2 breaches of the legal regulations in relation to safe care and treatment and good governance.”
“The provider did not always have effective systems to identify, assess and manage risks. Risk assessments were not always in place, up to date or sufficiently detailed and medicines management was not always safe.”
“The provider could not always demonstrate staff were appropriately trained and competent for the tasks they were undertaking. Staff knew people well and adapted care to meet individual needs.”
“Potential safeguarding concerns were not always recognised or escalated appropriately, lessons learned were not consistently documented, and notifiable safeguarding incidents had not always been reported to the Commission as required.”
“The provider's governance systems were not sufficiently robust to ensure risks were identified, assessed and managed effectively.”
“Staff demonstrated a good understanding of people's preferences, routines and communication needs, and there was evidence of positive partnership working with healthcare professionals to support people's wellbeing.”
“We have asked the provider for an action plan in response to breaches of regulations to enable us to monitor progress within the service.”
Frequently asked questions
What services does PHH Care Ltd provide?
PHH Care Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is PHH Care Ltd registered in?
PHH Care Ltd is registered in the Buckinghamshire local authority area.
What is PHH Care Ltd's CQC rating?
PHH Care Ltd is rated Requires improvement by the Care Quality Commission (report published 2 September 2026). The full CQC inspection report is available at cqc.org.uk/location/1-15358684247.
Who is the registered manager at PHH Care Ltd?
The registered manager is Chisomo Emma Jumbe.
When was PHH Care Ltd last inspected?
The Care Quality Commission published its latest report on PHH Care Ltd on 2 September 2026.
Where is PHH Care Ltd located?
PHH Care Ltd is located in Aylesbury, United Kingdom.
When did PHH Care Ltd register with CQC?
PHH Care Ltd first registered on 25 May 2023.
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Location
Home-care agencies near Aylesbury
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Information disclaimer. Information regarding PHH Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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