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Unclaimed listing CQC record · synced 13 October 2026

Pendleton Care Limited

68 Grange Road West, Birkenhead, Merseyside, CH41 4DB · View on map

This is the agency's office. Care is delivered in clients' own homes.

Personal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective GoodCaring GoodResponsive GoodWell-led Good

Report published 23 April 2026

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since January 2011.
  • Supports: learning disabilities and mental health conditions
  • Local authority: Wirral
  • Registered manager: Michelle Jane Hyde
  • Run by: Pendleton Care Limited

The inspection record

Rated Good overall. Report published 23 April 2026.

“Date of Assessment; 26 February to 19 March 2026. We gathered information from visiting the office; visiting people who used the service in their home; speaking to staff and reviewing information off site. The service is a domiciliary care agency providing supported living services for up to 4 people living in their own home. At the time of this assessment 3 people were receiving a regulated service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People were involved in the planning of their care. People had enough to eat and drink to stay healthy and were involved in the menu planning. Staff worked with all agencies involved in people’s care for the best outcomes. Staff were aware of when people needed support when making specific decision.”

Show the full assessment summaryHide the rest of the summary

“People were treated with kindness and compassion, and staff treated them as individuals and supported their choices. People had choice in their care and were encouraged to maintain relationships. The provider supported staff wellbeing.”

“People were involved in decisions about their care. Staff provided information people could understand. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training.”

“Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.”

“ ”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 22 August 2017, rated Good

Inspected 19 May 2015, rated Good

Frequently asked questions

What services does Pendleton Care Limited provide?

Pendleton Care Limited is registered with the Care Quality Commission to provide personal care.

Which local authority is Pendleton Care Limited registered in?

Pendleton Care Limited is registered in the Wirral local authority area.

What is Pendleton Care Limited's CQC rating?

Pendleton Care Limited is rated Good by the Care Quality Commission (report published 23 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-132122344.

Who is the registered manager at Pendleton Care Limited?

The registered manager is Michelle Jane Hyde.

When was Pendleton Care Limited last inspected?

The Care Quality Commission published its latest report on Pendleton Care Limited on 23 April 2026.

Where is Pendleton Care Limited located?

Pendleton Care Limited is located in Birkenhead, United Kingdom.

When did Pendleton Care Limited register with CQC?

Pendleton Care Limited first registered on 17 January 2011.

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Location

68 Grange Road West, Birkenhead, Merseyside, CH41 4DBOpen in Google Maps

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Information disclaimer. Information regarding Pendleton Care Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.