Orbital 4 Support Limited
1 Clares Court, Kidderminster, Worcestershire, DY11 6YX · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since June 2015.
- Supports: older people (65+), physical disabilities, learning disabilities, sensory impairment and adults under 65
- Local authority: Worcestershire
- Registered manager: Caroline Crumpton
- Run by: Orbital 4 Support Limited
The inspection record
Rated Requires improvement overall. Report published 6 August 2026.
“Orbital 4 Support Limited supports adults both under and over 65 years old who have a learning disability, physical disability or sensory impairments. Support is provided through the provision of supported living services. At the time of the assessment the service provided regulated support to 4 people.”
“This was a comprehensive inspection that covered all key questions and quality statements. The unannounced inspection was conducted in response to concerns raised with us, to assess the quality of care provided and the provider's compliance with legal requirements. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. We found the provider was not always delivering care in line with these principles.”
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“Right Support”
“The provider did not have effective governance processes to assess, monitor and improve the quality and safety of the service. Risks to people’s safety were not always appropriately assessed, and actions to mitigate those risks were not always taken promptly. Governance processes were inconsistent, and recruitment checks were not always robust. Staff did not consistently receive appropriate training, supervision or appraisal to ensure they had the skills and support needed to deliver safe, high‑quality care. As a result, people did not always receive support that promoted independence or enabled them to lead full and active lives.”
“Right Care”
“Staff interacted with people with kindness and respect and valued their individuality. They responded to people’s immediate needs and acted to minimise discomfort, concern or distress. However, people did not always receive person‑centred care. Care planning and decision‑making did not consistently reflect people’s wishes, strengths or goals. People’s capacity to make decisions and give consent was not always effectively assessed or documented, and opportunities for people to make their own choices were not consistently supported. These gaps meant care was not always tailored to what mattered most to each person.”
“Right Culture”
“The service lacked a consistent approach to continuous learning, innovation and improvement. Although staff told us they felt supported by management and confident that concerns would be acted upon, systems did not always promote transparency, accountability or ongoing development. Staff described an equitable and inclusive culture and felt part of a positive community working to support people. However, the provider’s limited oversight and inconsistent application of safe practices meant the culture did not fully embed the principles of Right Support, Right Care, Right Culture. This affected the provider’s ability to ensure people consistently received high‑quality, safe and person‑led care.”
“At this assessment, we found three breaches of regulation relating to need for consent, good governance and fit and proper persons employed.”
“We have requested an action plan from the provider in response to the concerns identified. ”
Older reports from the CQC's previous inspection approach
Inspected 25 July 2019, rated Good
Inspected 18 November 2016, rated Good
Frequently asked questions
What services does Orbital 4 Support Limited provide?
Orbital 4 Support Limited is registered with the Care Quality Commission to provide personal care.
Which local authority is Orbital 4 Support Limited registered in?
Orbital 4 Support Limited is registered in the Worcestershire local authority area.
What is Orbital 4 Support Limited's CQC rating?
Orbital 4 Support Limited is rated Requires improvement by the Care Quality Commission (report published 6 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2060180397.
Who is the registered manager at Orbital 4 Support Limited?
The registered manager is Caroline Crumpton.
When was Orbital 4 Support Limited last inspected?
The Care Quality Commission published its latest report on Orbital 4 Support Limited on 6 August 2026.
Where is Orbital 4 Support Limited located?
Orbital 4 Support Limited is located in Kidderminster, United Kingdom.
When did Orbital 4 Support Limited register with CQC?
Orbital 4 Support Limited first registered on 2 June 2015.
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Location
Home-care agencies near Kidderminster
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Information disclaimer. Information regarding Orbital 4 Support Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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