Option Care Ltd
Conway House, 31 Worcester Street, Gloucester, GL1 3AJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2018.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Gloucestershire
- Registered manager: Collins Chizanga
- Run by: Option Care Ltd
The inspection record
Rated Requires improvement overall. Report published 25 March 2026.
“Date of assessment: 10 December to 23 December 2025. A comprehensive inspection was commenced due to stakeholders sharing concerns of a safeguarding nature. Option Care Ltd is a care at home service registered to provide support to older people, younger adults, children, people living with dementia, a mental health need, a sensory impairment, a physical disability and/or people with a learning disability or an autistic person. There were 61 people receiving the regulated activity of personal care at the start of the inspection.”
“Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided.”
Show the full assessment summaryHide the rest of the summary
“Due to the service supporting people with a learning disability and/or autistic people, the CQC’s guidance ‘Right Care, Right Culture, Right Support’ was considered as part of this inspection.”
“Staff provided consistently positive feedback about the provider and the quality of care provided by Option Care Ltd. One staff member said, “Option Care prioritises compassion, dignity, respect, person-centred care, safety and empowering independence. The mission is to provide high-quality personalised care that improves lives.””
“The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There were systems and processes in place to administer medicines safely however, staff were not always following them and therefore they were not always effective in ensuring safe management of medicines.”
“We received mixed feedback from people and their relatives about their care calls. We reviewed the providers call time data which corroborated these concerns. We found a number of occasions where staff had arrived late or not stayed for the full duration of people’s care visits.”
“We received mixed feedback from professionals about their experience of working with Option Care Ltd. The provider was currently working with one local authority to address and respond to concerns across multiple areas of the service. We had received positive feedback from some professionals who told us they had now seen improvements in the service in response to the concerns.”
“Whilst leaders had some knowledge and understanding of the issues and priorities within the service, oversight and governance of the service was not always effective. Governance systems were not always effective in identifying and addressing risks, and the systems had failed to identify the concerns we found during this inspection.”
“This inspection found the provider to be in breach of the legal regulation relating to good governance.”
“The provider was responsive to all issues raised during this assessment, and the leadership team put immediate measures in place to make improvements where they agreed there were shortfalls.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 13 October 2022, rated Good
Inspected 12 October 2021, rated Requires improvement
Inspected 25 January 2021, rated Requires improvement
Frequently asked questions
What services does Option Care Ltd provide?
Option Care Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Option Care Ltd registered in?
Option Care Ltd is registered in the Gloucestershire local authority area.
What is Option Care Ltd's CQC rating?
Option Care Ltd is rated Requires improvement by the Care Quality Commission (report published 25 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-5108620840.
Who is the registered manager at Option Care Ltd?
The registered manager is Collins Chizanga.
When was Option Care Ltd last inspected?
The Care Quality Commission published its latest report on Option Care Ltd on 25 March 2026.
Where is Option Care Ltd located?
Option Care Ltd is located in Gloucester, United Kingdom.
When did Option Care Ltd register with CQC?
Option Care Ltd first registered on 23 April 2018.
Be the first to review Option Care Ltd
Location
Home-care agencies near Gloucester
Run Option Care Ltd?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Option Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
07789475993