Opportunities for Adults and Children

“This was a comprehensive assessment of all 5 key questions triggered by our ongoing monitoring of the service. We reviewed all 33 quality statements related to the 5 key questions, Is the service safe, effective, caring, responsive and well-led?”

“The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.”

“The provider ran a service that specialised in caring for people within the local community, with staff who had a good knowledge of these areas. The provider had clear guiding principles around the complexity of needs they were able to accommodate. They focussed on delivering good quality personal care, where they were confident staff could meet people’s needs.”

“We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. We found people received care and support in accordance with the principles of this guidance.”

“People were involved in planning and reviewing their care, which reflected people’s choices and promoted their independence. There were systems in place to oversee and improve the quality and safety of the service. This helped to promote a good quality standard of care.”

“There were enough staff to meet people's needs. A culture of kindness, inclusion, and respect was promoted within the service which supported person-centred care. Staff were kind and caring and had a good understanding of how to meet people’s needs.”

“The registered manager demonstrated strong knowledge of the service and actively promoted a positive, inclusive ethos. Leaders were passionate about the service and the promotion of person-centred care. The provider fostered a learning culture, actively seeking feedback and making improvements.They encouraged feedback and regular engagement with people, relatives and staff, and used this to drive ongoing improvements and deliver positive outcomes for people.”

“The provider engaged proactively in partnership working, ensuring care was well-coordinated and responsive to individual needs. The provider had effective policies and procedures in place to promote good quality care and effective oversight of the service. Leaders utilised opportunities to network, share learning and practice within the organisation and externally with other professionals.”