OOJ Homecare Services Limited

“At the time of the assessment, 19 people were being supported by the service. 17 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating. We visited the service on 23 September 2025.”

“People received safe care. Staff felt well supported and had received appropriate training. There were policies and procedures in place in relation to safeguarding and whistleblowing. Medicines were administered safely but improvements continued to be required in the level of detail in some records linked to medication administration and medication audits. The registered manager had developed a good oversight of the service and had an improvement plan in place, where some of the areas for improvement identified at this assessment had already been listed.”

“During the assessment, we looked at 17 quality statements. Our assessment was announced. This meant we gave the service 48 hours' notice prior to our visit taking place. This was because we wanted to make sure someone would be available to support us with the inspection.”