North Short Term and Urgent Support Team

“We assessed this service from 17 June to 30 June 2025. This service is a domiciliary care agency providing support to older people, people living with dementia, people with mental health conditions, people with physical disabilities and people with sensory impairments. The service supported people for short periods of time to assist them to regain their independence. The team was worked with health organisations and part of the team’s remit was to support timely discharges from hospital. This inspection was prompted due to the length of time since our last inspection. At the time of the inspection, 85 people were receiving support from the service.”

“People were involved in the assessment of their care needs and staff considered people’s preferences, wishes and goals. People benefitted from a joined-up approach where staff worked closely with the hospital and health staff to ensure they received the right support, from the right professional at the right time. People were supported to reach their goals of regaining their independence. The service had achieved a high success rate of enabling people to regain their skills and this led to them not requiring long term support. Staff made sure people understood the purpose of the service and people were fully involved and consulted on their care. Leaders and staff had a shared vision and positive working culture, which put the person at the centre of any decisions being made. Leaders were visible, knowledgeable and supportive. Leaders worked flexibly to remove barriers to ensure people achieved their desired outcome. They worked collaboratively with the stroke team, speech and language therapy, district nurses and therapists to ensure the right decision was made with the person to achieve the best outcome.”