Nomase Supported Limited

“People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. They knew the signs to recognise abuse and the procedure to report any concerns.”

“People’s needs were met, and they were cared for by sufficient numbers of staff. The risks to people were identified and actions put in place to ensure these were minimised and people kept safe. People received their medicines as prescribed, and the management of medicines was safe.”

“Staff understood their responsibilities within the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were supported through effective induction, supervision, appraisal and training to provide effective service to people. People were supported to eat and drink appropriately and to meet their dietary and nutritional requirements. Staff supported people to access health and social care services they required.”

“People and relatives told us staff treated them with kindness and said their privacy and dignity was always respected. People had choices about how they wanted their day-to-day care delivered and staff respected their decisions.”

“People’s care and support was planned, documented and delivered in a person-centre way. It reflected their choices, preferences, personalities, needs and individuality. People were supported to engage in the activities and access community facilities. that they enjoyed. People and their relatives knew how to complain about the service should they need to.”

“Relatives, staff and professionals spoke positively about how the service was run and managed. They told us the service was well run, and leadership was accessible. There were a range of systems used to check the quality of service delivered.”