Nationwide Care Services (Northfield)

“Date of assessment: 1 April to 23 April 2025.”

“Nationwide Care Services (Northfield) is a domiciliary care agency and providing personal care to people living in their own homes. This is, help with tasks related to personal care and eating. Where they do, we consider any wider social care provided. At the time of this inspection 113 people were receiving support with personal care. The service provided safe care, and people were protected from risk of abuse. Staff understood and managed risks. Staff were appropriately trained and received support and supervision. Medicines were managed safely. People’s needs were assessed taking account of people’s communication, personal and health needs. Care plans contained detail of people’s interests, preferences, wishes and health conditions. People were able to access support when they needed it. Staff rota’s were managed well, ensuring people received their care visits without delay. The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams. People were supported to be independent and have choice and control over their lives. People were treated as individuals. Staff treated people with kindness, compassion and dignity. The service had good governance systems in place to support the monitoring of quality and to help drive improvement.”