Myable Care Limited

“People’s complex health needs were not well managed, including risks associated with diabetes, epilepsy, catheter care, skin integrity and constipation. Guidance was not in place to inform staff how to support people safely with their health needs. People were not safeguarded from abuse. People were left for long periods of time without care and their personal care needs neglected. People were not supported by staff who were competent or trained.”

“People’s care was not person centred. Care plans were generic and did not detail people’s preferences and wishes. People’s needs were not effectively assessed prior to their care starting. People who had short packages of care with Myable Care Limited did not have care plans, guidance or risk assessments in place for staff to follow. Governance processes were not in place to identify the significant shortfalls we found during the inspection.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”