Monarch Home Care Services
Regis House, 223 Halesowen Road, Cradley Heath, West Midlands, B64 6JE · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2015.
- Supports: older people (65+), people with dementia, learning disabilities, mental health conditions and adults under 65
- Local authority: Sandwell
- Registered manager: Tracey Ann Partridge
- Run by: Monarch Care Services UK Ltd
The inspection record
Rated Good overall. Report published 11 June 2025.
“Date of Assessment: 2 June 2025 to 6 June 2025. The service is a domiciliary care agency providing personal care to adults of all ages living with Learning disabilities or autistic spectrum disorder, dementia and mental health conditions. This assessment was completed to identify if the required improvements had been made following a previous inspection.”
“People received safe care that was based on their individual needs. People and those important to them were involved with this process. People were protected from potential abuse as procedures were in place and followed. Infection control was considered. Medicines were managed safely. The principles of the Mental Capacity Act were understood.”
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“People were treated in a kind and caring way by staff they felt comfortable. Staff had the skills and knowledge to support people and deliver care at the times people needed it.”
“There were systems in place to monitor quality of the service. Staff felt listened to and involved with the service.”
Older reports from the CQC's previous inspection approach
Inspected 6 July 2021, rated Requires improvement
Inspected 5 March 2019, rated Good
Inspected 27 October 2017, rated Requires improvement
Inspected 12 January 2017, rated Requires improvement
Inspected 12 August 2016, rated Requires improvement
Frequently asked questions
What services does Monarch Home Care Services provide?
Monarch Home Care Services is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Monarch Home Care Services registered in?
Monarch Home Care Services is registered in the Sandwell local authority area.
What is Monarch Home Care Services's CQC rating?
Monarch Home Care Services is rated Good by the Care Quality Commission (report published 11 June 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2306622038.
Who is the registered manager at Monarch Home Care Services?
The registered manager is Tracey Ann Partridge.
Who owns Monarch Home Care Services?
Monarch Home Care Services is operated by Monarch Care Services UK Ltd.
When was Monarch Home Care Services last inspected?
The Care Quality Commission published its latest report on Monarch Home Care Services on 11 June 2025.
Where is Monarch Home Care Services located?
Monarch Home Care Services is located in Cradley Heath, United Kingdom.
When did Monarch Home Care Services register with CQC?
Monarch Home Care Services first registered on 17 November 2015.
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Location
Home-care agencies near Cradley Heath
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Information disclaimer. Information regarding Monarch Home Care Services is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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