Mercy & Clara Healthcare Ltd

“Date of Assessment: 29 to April to 18 June 2025. The service is a care at home agency. It provides personal care for adults living in their own homes. At the time of our inspection, the provider was providing personal care to one person. Staff understood and managed risks in practice. However, risks to people were not always fully assessed, and risk assessments were not consistently completed or detailed. Medicines were not always managed safely, and staff did not always follow national best practice guidance in relation to medicines administration and recording.”

“There were enough staff with the right skills, knowledge and experience to meet people’s needs. People were involved in assessments of their needs, and staff worked collaboratively with external professionals to support consistent care. However, care records were not always updated. This meant staff did not always have access to the most current and accurate information to guide them in meeting people’s health and care needs.”