Mercury Care Services Ltd

“We carried out the assessment due to the time elapsed since our last assessment.”

“People received safe and effective care and support, were protected from abuse and felt safe with staff. They were protected from the risk of infection and received their medicines as prescribed.”

“The provider involved people and their relatives in the planning and delivery of their care and people were supported to be as independent as possible. People received their care from trained staff who were caring and kind and respected people’s dignity. The provider and staff obtained people’s consent before making decisions and carrying out tasks and people had choice and control over their care and support.”

“People and their relatives were able to raise concerns and share feedback and felt comfortable to do so. They were confident they would be listened to and action would be taken.”

“There were some areas that required some improvement, including staff punctuality at care calls, medicines management, record keeping and the provider’s quality assurance systems and processes. However, we found no evidence anyone had been harmed or adversely affected by these issues. During our assessment the provider explained what they would do to improve these areas of the service and we were confident the provider would take the necessary action.”