Medistaff24

“This announced inspection was carried out to review the quality of care and the service’s compliance with legal requirements.”

“Right Care”

“People’s care plans contained detailed and personalised information. Care was person-centred, and people were involved in decisions about their support. The service helped people maintain their health and wellbeing and promoted independence. People told us staff listened to them and responded quickly when they raised questions or concerns.”

“Right Culture”

“The service placed emphasis on staff engagement, wellbeing and enablement, supporting staff to deliver compassionate, person-centred care. Leaders promoted an open, inclusive culture, and staff told us they felt valued and able to approach management with any concerns.”

“Right support”

“Care was consistently provided in a way that was safe and met people's needs. Some aspects of people's care records needed to be improved. Mental capacity assessments were not always detailed and instructions to staff on administering certain PRN (as required) medicines were also not always clear. There was no evidence of this impacting on the care people received but more robust records would strengthen the information to support staff decision making and safe and effective medicines management.”

“Governance systems were in place; however, we were not assured they were always effective in identifying shortfalls in quality, performance and risk.”