Master Quality Health Care Services

“This assessment was triggered to follow up on concerns found at the previous assessment. We visited the service on 20 August 2025. We looked at records relating to the management of the service. Following the visit, we spoke on the telephone with people, relatives and staff. The overall rating for this assessment is good.”

“At the last assessment we found concerns relating to quality assurance and monitoring systems which were often not effective. We made a recommendation about the documentation of medicines. At this assessment improvements had been made in relation to identifying and monitoring risk, and record keeping. Medicines were managed safely, and records were accurate and up to date. There were enough staff to meet people’s needs and support them safely. Staff were kind, compassionate and knew people well. There was effective leadership and oversight of the service.”

“Staff spoke positively about the management team. They told us management provided support with learning and development opportunities and promoted an open and inclusive culture.”