Luv To Care Home Care Ltd

“Date of on-site assessment 05 February 2024.”

“Luv to Care Home Care Ltd is a domiciliary care agency providing personal care to people in their own homes. The service provides support to younger and older people with a variety of needs, including people living with dementia. At the time of our assessment there were 52 people using the service. This assessment was prompted by information we held about this service. We assessed a total of 10 quality statements under the Safe, Effective, and Well-led key questions. At the last inspection this service was rated as requires improvement. During this assessment we evidenced that the provider had made and embedded a number of improvements across the service and overall the service was performing well under the quality statements we reviewed. There were enough staff to meet people’s needs, however feedback from some people indicated that newer staff were not always confident or lacked experience which they felt impacted their experience of the care provided. We found there were sufficient control measures to mitigate identified risks to people. The provider operated safe and effective safeguarding systems. Overall, the systems to manage people’s medicines were suitable and mostly reflected best practice guidance. Staff wore appropriate personal protective equipment and understood the importance of protecting people from the risk of infection. People were supported by staff who understood the importance of enabling people to make decisions. People’s needs were assessed before they received a service, and this information was used to generate person-centred support plans on how staff should support people to meet their needs. The provider operated effective quality assurance and governance systems to ensure they maintained oversight of the running of the service. Staff told us they felt the service was well-led and most staff felt supported in their role.”