LPTC Solutions Hull

“At the time of the inspection the service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”

“We inspected this service due to concerns we had received. However, we found no evidence to substantiate those concerns during this inspection.”

“The service had a good learning culture and people were protected and kept safe. People were involved in assessments of their needs. Staff reviewed assessments and took account of people’s communication, personal and health needs. The service made sure people consented to their care and involved those important to people in decisions where they did not have capacity. People were treated with kindness and compassion, and staff treated them as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Managers and staff had a shared vision and culture based on listening, learning and trust. Managers and senior staff were visible, knowledgeable and supportive, and helped staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The management team worked with the local community to deliver good care and were receptive to new ideas.”

“The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.”

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