Loving Angels Care (West and North Northamptonshire)

“We carried out this assessment in response to concerns raised regarding the service, specifically related to medicines administration, moving and handling practices and missed care calls. At the last inspection of this service in May 2022 we found the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. During this assessment we found the provider had made significant improvements and was no longer in breach of these regulations.”

“We spoke with over 15 members of staff including the management team and care staff. We spoke with 19 people and their relatives who use the services of Loving Angels Care (West and North Northamptonshire). Care plans were personalised and contained good quality information and instructions that enabled staff to support people safely.”

“People were treated with kindness and compassion. Staff sought people’s consent before providing care and encouraged people to maintain their independence.”

“People and their relatives had been involved in developing their care plans.”

“Staff knew how to seek medical assistance in emergencies and kept people’s families informed. However, we found they were not always confident to do so, and the registered manager had addressed this.”

“Staff completed inductions, relevant training and competency checks were carried out.”

“The service had systems and process in place to monitor aspects of the service. However, we identified some issues which the registered manager was responsive to and made changes accordingly. The service had two registered managers, and one nominated individual all were responsive during the assessment.”