Lotus Home Care Wakefield

“This assessment took place between 19 January 2025 and 11 February 2025. Lotus Home Care Wakefield is a domiciliary care agency providing personal care services to people in their own homes. During this assessment we looked at 17 quality statements. The service was providing regulated activity to 58 people at the time of the assessment. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We found the provider had improved since the previous inspection and was no longer in breach of regulation 12. There was a culture of learning from safety events. There were effective risk assessments and care plans in place to guide staff about how to support people safely. Staff had received appropriate training and were competent in their role. Systems to monitor and improve the quality and safety of the service were robust.”