LJ Sure Mercies

“LJ Sure Mercies is a domiciliary service supporting people in their own homes in the community. At the time of our assessment the service was supporting 8 people. Assessment activity took place between 16 April, and we visited the service on 17 September. This was the first assessment of this service carried out under our single assessment framework. We looked at 14 quality statements: safe systems and pathways, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe and effective staffing, medicines optimisation, shared direction and culture, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnership and communities and learning, improvement and innovation. During the assessment, we received feedback from relatives of people who used the service, staff, registered manager and office staff. We looked at a range of records, policies and procedures and how medicines were managed.”