Knightingles Healthcare Bedfordshire Limited

“We looked 18 quality statements during this assessment.”

“We found there was strong leadership which put people first and placed them at the centre of their care. We found an open ethos with a clear vision and values which were put into practice by staff, who were proud to work for the service and felt valued for their work. A robust system of quality monitoring checks and audits were used to continually review all aspects of the service and timely action was taken in addressing areas identified for further improvement. People benefitted by receiving care from a stable staff team that worked towards the provider's vision and values in providing high-quality person-centred care.”

“People were supported by a kind and empathetic staff team and provided support in a way which was caring and compassionate. The people we spoke with, their relatives and health care professionals without exception praised the staff and the organisation of the service. People considered they were fully involved in their care planning and were treated with respect and dignity.”