Justintime Healthcare

“The dates of assessment were from 29 April 2025 to 28 May 2025. We visited the office on 29 April 2025 and 6 May 2025. The assessment was commenced due to emerging concerns about the quality of the service. Justintime Healthcare is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 33 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was also registered for Supported Living services but was not providing anyone with this support at the time of our assessment.”

“The overall rating at this assessment is requires improvement. We identified 2 breaches of regulation in relation to safe care and treatment and good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed or person-centred. Call times were not always consistent. Staff were recruited safely and had the support, skills and training to carry out their role. Improvements were required to how safeguarding events were logged and lessons embedded, but the provider had made referrals to the local safeguarding authorities and staff understood how to report abuse and poor care. The provider had systems in place to get feedback about the quality of care including regular telephone calls, surveys and reviews. The provider had recently invested in new technology and had a Service Improvement Plan in place and responded promptly to our feedback throughout the assessment.”