Intrinsic Care
6 Chestnut Avenue, Chatham, ME5 9AJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2018.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Medway
- Run by: The Intrinsic Care Group Limited
The inspection record
Rated Good overall. Report published 31 July 2025.
“We carried out this inspection of Intrinsic Care Limited on 16 and 20 June 2025. We inspected the service as we had received some concerns about the care people may be receiving. Intrinsic Care is a service which provides personal care to people living in a supported living setting. This means that people have a tenancy agreement with the service and as such are living in their own house.”
“The service provided care to people with a learning disability so we have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“While the service was generally well-managed, there were clear issues with staff culture, which indicated a lack of oversight. Staff knew about people’s individual risks and took measures to reduce them, although further information was needed in people’s care plans to ensure information was readily available to staff. Although care plans were comprehensive, they would benefit with some additional background information on people to assist new staff in getting to know people.”
“Where accidents and incidents took place lessons were learnt from these and changes made to reduce the likelihood of them reoccurring. This had also resulted in some improvements being introduced around daily care notes.”
“Staff understood the Mental Capacity Act 2005 as they sought people’s consent prior to providing care. They had also received appropriate training in line with RSRCRC.”
“Staff felt supported and said they were able to contribute to the running of the service through staff meetings and supervision. Management consistently reviewed the service to help ensure they provided good quality care to people.”
Older reports from the CQC's previous inspection approach
Inspected 30 March 2021, rated Good
Inspected 24 September 2019, rated Requires improvement
Frequently asked questions
What services does Intrinsic Care provide?
Intrinsic Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Intrinsic Care registered in?
Intrinsic Care is registered in the Medway local authority area.
What is Intrinsic Care's CQC rating?
Intrinsic Care is rated Good by the Care Quality Commission (report published 31 July 2025). The full CQC inspection report is available at cqc.org.uk/location/1-4776781915.
Who owns Intrinsic Care?
Intrinsic Care is operated by The Intrinsic Care Group Limited.
When was Intrinsic Care last inspected?
The Care Quality Commission published its latest report on Intrinsic Care on 31 July 2025.
Where is Intrinsic Care located?
Intrinsic Care is located in Chatham, United Kingdom.
When did Intrinsic Care register with CQC?
Intrinsic Care first registered on 1 February 2018.
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Home-care agencies near Chatham
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Information disclaimer. Information regarding Intrinsic Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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