Independent Living Alternatives
Solar House, 915 High Road, London, N12 8QJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2014.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Barnet
- Registered manager: Tracey Jannaway
- Run by: Independent Living Alternatives
The inspection record
Rated Requires improvement overall. Report published 13 July 2026.
“Date of Assessment: 12 March to 9 April 2026. The service is a care at home service providing support to 19 adults who have physical disabilities and live in their own homes. Independent Living Alternatives also supported people who did not receive personal care and in ways outside of our legal remit such as supporting people in the workplace. We did not assess these aspects of their organisation.”
“The ethos of the service is to promote the rights of disabled people, by placing the person in control of the management of the care they received, as the provider’s policy was only those people who had mental capacity could use the service so they would manage their own care. This was a central part of their values, promoting the rights of disabled people to live normal lives. This control included training staff, choosing staff to be part of their care team, and alerting the management if there were any concerns or issues, rather than the emphasis being on care staff doing this. The policy of the organisation was to also only provide care to people who had live in care or block hours of arranged care, such as 4 hours at a time.”
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“Despite these positives the registered manager and provider were not always fulfilling their regulatory responsibilities. They were not auditing the quality of the care provided and reviewing actions taken when a concern was raised. Staff were not being given with clear care plans and robust risk assessments to follow. The provider and registered manager had also not ensured staff were fully trained and competent in their work. Nor were they checking the work completed by staff fitted with their organisation’s policies, for example for staff to not administer people’s medicines. The provider and registered manager were not always being mindful of all their legal requirements when managing and delivering the regulated activity of personal care.”
“There were 2 breaches of the regulations and fundamental standards in relation to ineffective governance and not ensuring staff were competent and trained.”
“There were other aspects of the management and delivery of the care which fulfilled the regulatory requirements of the registered manager and provider. People received a person-centred care experience which they were in control of. There was a process in place to raise a concern and complaint. However, further work was needed to ensure the registered manager and provider was compliant and fully understood all their legal responsibilities when delivering the regulated activity of personal care.”
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Older reports from the CQC's previous inspection approach
Inspected 4 April 2018, rated Good
Inspected 12 December 2016, rated Requires improvement
Frequently asked questions
What services does Independent Living Alternatives provide?
Independent Living Alternatives is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Independent Living Alternatives registered in?
Independent Living Alternatives is registered in the Barnet local authority area.
What is Independent Living Alternatives's CQC rating?
Independent Living Alternatives is rated Requires improvement by the Care Quality Commission (report published 13 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1377205207.
Who is the registered manager at Independent Living Alternatives?
The registered manager is Tracey Jannaway.
When was Independent Living Alternatives last inspected?
The Care Quality Commission published its latest report on Independent Living Alternatives on 13 July 2026.
Where is Independent Living Alternatives located?
Independent Living Alternatives is located in London, United Kingdom.
When did Independent Living Alternatives register with CQC?
Independent Living Alternatives first registered on 1 May 2014.
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Location
Home-care agencies near London
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Information disclaimer. Information regarding Independent Living Alternatives is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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