ICare (GB) Limited – Runcorn

“Date of Assessment: 5 December 2025 to 30 January 2026 with on-site visits taking place on 5 and 9 December 2025. ICare (GB) Limited – Runcorn is a domiciliary care agency providing personal care to adults in their own homes. At the time of this assessment 62 people were receiving support with personal care. We carried out this assessment due to concerns about the quality and safety of the care being provided. Since the last assessment, the provider had experienced rapid growth of the business which had led to an increase in staff recruitment, managers and care packages for people. We identified shortfalls within the governance of the provider. People did not always receive care and support from regular staff. People's care plans did not always identify their needs or describe how care should be delivered to meet their needs. The provider had an awareness of these shortfalls and had developed an improvement plan. Leaders were visible and supportive, helping staff develop in their roles. Staff had completed recruitment checks before commencing their roles. Staff understood their role and responsibilities to protect people from abuse and avoidable harm. Staff followed the provider’s safeguarding procedures and demonstrated a good understanding of how to keep people safe. The management team was open and honest and were making improvements prior and during the assessment. They showed a commitment to further develop and improve the service.”